Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Our customer support is available monday to sunday: 24H. Average answer time: 1-10mins
Where is my order?
If you have successfully completed your order, we will confirm your order on WhatsApp: 1-816-5535552.
Out of Stock Items
What Happens When an Item Is Out of Stock
We strive to keep all our products available, but sometimes certain items may be out of stock. Here’s what you need to know:
Notification: If an item you’ve ordered goes out of stock, we will notify you via email or WhatsApp as soon as possible. This email will include details on the affected items and the steps you can take next.
Substitute Options: We may offer you substitute options for the out-of-stock items. This could be a similar product or a different colour/flavour/strength. You can choose to accept the substitute or decline it.
Partial Shipments: If only part of your order is out of stock, we may ship the available items immediately and send the out-of-stock items once they are back in stock. You will not be charged extra for the additional shipping.
Partial Refund: If only part of your order is out of stock, we can refund the items and ship the remaining part of your order.
What to Do If an Item You Want Is Out of Stock?
If an item you’re interested in is out of stock and not available for pre-order, you have a few options:
Sign Up for Restock Alerts: On the product page, you can sign up to be notified via email or WhatsApp when the item is back in stock. This way, you’ll be the first to know when it’s available again.
Check Similar Products: Explore our website for similar products that might meet your needs. Our customer support team is also happy to help you find suitable alternatives.
Contact Customer Support: If you have any questions about out-of-stock items or need assistance finding a substitute, our customer support team is here to help.
WhatsApp: 1-816-5535552
We appreciate your understanding and patience when items are out of stock. We are always working to restock our products as quickly as possible to ensure you can get what you need.
What if my item is damaged or defective?
We stand by the quality of our products. If you receive a damaged or faulty item, contact us within 48 hours of delivery with photos and details. We will assess the issue and offer a replacement or store credit when applicable.
Do you have a retail shop near me?
While we are an online retail store, we ship US-wide, allowing you to enjoy our range from anywhere. We don’t offer in-person pick up.
How fast is shipping within US?
We offer US post delivery US-wide, with most orders arriving in 2–5 business days. Some orders will be up to 7 business days.
Contact us
If you have any questions or suggestions, please feel free to contact us.
