Thank you for shopping at USSMOKERS (hereinafter referred to as “we”, “us”, or “our”). This Shipping Policy outlines the terms and conditions applicable to the shipping, delivery, and fulfillment of all orders placed on our official website [https://ussmokers.com]. By placing an order with us, you agree to the terms stated in this policy.
1. Shipping Coverage & Service Areas
We currently only provide shipping services to the United States (US). We do not support deliveries to any other countries, regions, or overseas territories at present. We reserve the right to restrict or suspend shipping services temporarily due to local customs policies, logistics restrictions, safety risks, or service adjustments without prior notice.
2. Order Processing Time
All confirmed orders will start processing and shipping within 24 hours after successful payment verification (excluding weekends and UK public holidays). Processing procedures include order verification, product quality inspection, professional packaging, and logistics dispatch arrangement.
Orders placed on weekends or UK official public holidays will be processed and shipped on the next working day. In rare special circumstances such as inventory adjustments, extreme weather, or logistics system maintenance, order processing and delivery may take up to 5 working days in maximum.
3. Shipping Time & Delivery Estimates
We provide fast domestic shipping within the United States. The standard delivery time is 2–5 working days after order dispatch. For special and uncontrollable situations, the maximum delivery period may extend to 5 working days.
All delivery times are estimated and for reference only. Actual delivery time may be slightly affected by extreme weather, local logistics congestion, postal service efficiency, and other uncontrollable factors.
4. Shipping Fees & Free Shipping Rules
Shipping fees are calculated based on the destination country/region, package weight, product volume, and shipping method. The exact shipping cost will be automatically displayed and charged at checkout before you complete payment.
Free Shipping Policy: We offer free standard US shipping for all orders with a subtotal of ＄66 and above (pre-tax and pre-shipping fee). Free shipping only applies to standard domestic shipping within the US and cannot be used for expedited shipping services.
5. Shipping Methods
We cooperate with reliable international logistics carriers to provide two main shipping options:
- Standard Shipping: Default shipping method for all orders, economical and stable, with regular tracking updates.
- Expedited Shipping: Fast delivery service for urgent orders, with shorter transit time and priority processing, available for selection at checkout with an additional shipping fee.
6. Order Tracking
We reserve the right to adjust the shipping carrier and shipping method without prior notice to ensure stable delivery services.
Once your order is shipped, we will send a confirmation email containing your tracking number and official tracking link to your registered email address within 24 hours. You can check the real-time logistics status of your package on our website or the official carrier website.
Logistics tracking information may take 1–3 business days to update after the package is dispatched due to carrier system synchronization delays. No complaint or dispute will be accepted for temporary tracking update delays.
7. Customs Duties, Taxes & Import Fees
All our deliveries are domestic shipments within the United Kingdom. No international customs clearance, import duties, or import taxes will be charged for all orders.
8. Undeliverable & Returned Packages
Packages may be returned or marked as undeliverable due to the following reasons: incorrect delivery address, incomplete contact information, customer refusal to pay customs duties, unsuccessful multiple delivery attempts, or long-term unclaimed packages.
For returned packages caused by customer reasons, we will deduct the original shipping fee, return shipping fee, and customs handling fee from your refund. We only process refunds after we receive and inspect the returned package.
9. Lost or Damaged Packages
If your package is confirmed lost by the logistics carrier or severely damaged during transit, please contact our customer service team within 7 days after the estimated delivery date with your order number and relevant proof (tracking screenshot, package photo, damage proof).
We will verify the issue within 3–5 business days and provide solutions including free reshipment or partial/full refund at our discretion. We do not compensate for minor package surface scratches, slight extrusion, or no functional damage of products.
10. Address Modification
Customers can modify the delivery address free of charge before the order is shipped. Once the order is in processing or shipped, address modification is not supported. Please double-check your delivery address, contact phone number and email information carefully before completing payment.
11. Policy Updates
We reserve the right to update and revise this Shipping Policy at any time without prior notice. Any changes will take effect immediately after being posted on our official website. Your continued use of our store and placement of orders after policy updates constitutes acceptance of the revised terms.
12. Contact Us
If you have any questions, concerns, or inquiries about our shipping rules, order delivery, or logistics issues, please contact our customer support team:
WhatsApp: 1-816-5535552
Working Hours: Monday – Sunday, 24H